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Account Manager

Main locations: 

AE

Job Type:  Full-time
Workplace type:  Remote
Offer number:  5240

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Reports To: Head of Private Business – EMEA
Regional Coordination: Works in close alignment with the Regional Channel Manager for the Middle East

Job Summary:

The Private Business Account Manager for Saudi Arabia will be responsible for developing and managing strategic accounts across key private sector verticals, including Utilities, Transportation, and the rapidly expanding Data Center and Hyperscaler ecosystem. This role requires close coordination with the Head of Private Business – EMEA and the regional sales reference for the Middle East. The ideal candidate will have a deep understanding of the Saudi Arabian business landscape, particularly in infrastructure and technology-driven sectors, and preferably experience in test and measurement instrumentation environments.

Key Responsibilities:

  • Develop and execute strategic account plans for private sector clients in Saudi Arabia, with a strong focus on Utilities, Transportation, and Hyperscaler/Data Center segments.
  • Build and maintain strong relationships with key stakeholders, ensuring alignment with their technical and business needs.
  • Identify and pursue new business opportunities across assigned verticals.
  • Collaborate with local sales teams, distributors, and regional stakeholders to drive growth and meet revenue targets.
  • Provide regular updates on account performance, market trends, and customer feedback to management.
  • Support RFP responses in coordination with Product Line Managers, ensuring technical accuracy and competitiveness.
  • Educate / Coordinate trainings for partners on relevant technologies, applications, and market dynamics specific to Saudi Arabia.

Requirements:

  • Proven experience in managing large accounts in infrastructure-related sectors such as Hyperscalers, Data Centers, Utilities, Transportation...
  • Strong knowledge of the Saudi Arabian private sector and technology landscape.
  • Experience in test and measurement instrumentation or as a technical supplier to infrastructure clients is a plus.
  • Excellent communication, teamwork, and self-management skills.
  • Ability to work independently and manage multiple priorities.
  • Familiarity with CRM tools and account management systems.
  • Bachelor’s degree in technical field (e.g., Telecommunications, Electronics Engineering) or equivalent experience.
  • 5+ years in account management, sales, or business development in the technology or infrastructure industry.
  • Arabic + Fluent in English.

Soft Skills:

  • Strong interpersonal and relationship-building abilities.
  • High level of initiative and self-motivation.
  • Collaborative mindset with a proactive approach to problem-solving.
  • Adaptability to fast-paced and evolving environments.

Additional Responsibilities:

  • Anticipate and assess new opportunities within assigned accounts.
  • Leverage internal resources (sales teams, technical specialists, channel partners) to maximize revenue potential.
  • Ensure timely and effective delivery of solutions and services.
  • Stay informed on industry trends, competitive landscape, and client-specific developments.
  • Represent the company at trade shows, conferences, and customer events with a focus on technical product applications.

Travel:

Willing and able to travel within Saudi Arabia and occasionally across the Middle East and EMEA (approx. 40% of the time).

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.

Thank you for your interest in EXFO!

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