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Compliance Specialist - ISO 9001 Quality Systems and ISO 14001 Environmental Systems

Main locations:

Quebec, Quebec, CA

Job Type: Full-time

Workplace type: Hybrid

Offer number: 5167

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

SUMMARY DESCRIPTION

We are looking for a passionate and meticulous Compliance Specialist to ensure the maintenance and continuous improvement of our quality management systems (ISO 9001) and environmental management systems (ISO 14001). Reporting to the Director of Manufacturing Engineering, the incumbent will play a key role in ensuring compliance with standards, preparing audits, and raising team awareness of best practices. This position is within a complex, multi-site, high-tech manufacturing environment.

More specifically, your responsibilities will include:

System Management

- Ensure ongoing compliance with ISO 9001 and ISO 14001 requirements.

- Collaborate with various departments to integrate standard requirements into operational processes.

- Train and raise awareness among staff regarding ISO system requirements.

- Adapt compliance practices to the realities of a multi-site, high-tech manufacturing environment.

- Respond in writing to customer inquiries regarding the application of quality and environmental management systems at EXFO.

- Manage and maintain documentation for quality and environmental systems.

- Support and maintain the team’s digital tools (BlueKanGo, SharePoint, Power BI).

Audit Management

- Plan, coordinate, and participate in internal and external audits.

- Train internal auditors.

Non-Conformity Management

- Support process owners in resolving non-conformities and propose corrective and preventive actions.

Legal Monitoring

- Coordinate organizational impacts following environmental legal monitoring.

TECHNICAL SKILLS

- Excellent knowledge of ISO 9001 and ISO 14001 standards.

- Proven experience in managing certified quality and environmental systems.

- Knowledge of auditing methods and risk analysis tools.

- Ability to interpret normative and regulatory requirements.

- Experience working in a high-tech, multi-site manufacturing company is an asset.

- Familiarity with SharePoint and Power BI platforms is an asset.

NON-TECHNICAL SKILLS

- Attention to detail and thoroughness.

- Excellent communication and simplification skills.

- Ability to work in a team and engage stakeholders.

- Organizational skills and autonomy. Able to take charge of responsibilities related to quality and environmental compliance.

- Analytical and problem-solving mindset, proposes solutions adapted to the situation.

- Leadership and ability to positively influence quality/environmental culture.

REQUIREMENTS

Education: University degree in industrial engineering, quality engineering, environmental management, or any other relevant field (related degree and equivalent relevant experience will be considered). Additional training or certification in ISO management systems is highly desirable.

Relevant Experience: Minimum of 5 years of experience in a similar role, ideally in an ISO-certified manufacturing environment. Experience in independently managing quality/environmental systems.

Language Requirement: French and English (spoken and written). Availability to travel and work with multi-site teams.

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.

Thank you for your interest in EXFO!