Project Leader, Marketing / Leader de projets, marketing
Quebec, Quebec, CA Ville Saint-Laurent, Quebec, CA
Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.
At EXFO, we’re pushing the boundaries of digital platforms to deliver a seamless and intelligent customer experience. As our new Digital Platforms Operations Specialist, you’ll play a pivotal role in making that happen. You’ll be the go-to expert for the performance, reliability, and evolution of key digital tools — from product data systems to customer-facing interfaces.
You won’t just maintain the machine — you’ll improve it, connect the pieces, and keep us moving forward. If you live at the intersection of operations, tech, and strategy, we want to hear from you.
Main responsibilities include:
- Own day-to-day operations for a suite of digital platforms — ensuring stability, usability, and alignment with business goals.
- Manage and maintain digital product catalogs, ensuring clean, structured, and enriched data across platforms.
- Be the bridge between Marketing, IT, external partners, and business stakeholders — aligning priorities and enabling execution.
- Coordinate cross-functional initiatives, manage backlogs, and translate business needs into clear technical requirements.
- Execute content updates and data imports, solve operational issues, and ensure system performance is always on point.
- Document and share processes, create training materials, and support internal adoption of tools.
- Elevate our customer experience through platform enhancements and continuous improvement initiatives.
Managed Digital Platforms Include:
- Product Information Management (PIM) system
- Online product catalogs (including Shopify platforms)
- AI-powered chatbot integrated with the website
- EXFO.com enhancements and digital tool integrations
Qualifications:
- Strong understanding of web technologies, digital platforms, and content management systems.
- Familiarity with PIM systems, e-commerce platforms, and AI-powered solutions.
- Proficient in managing and analyzing data using Excel and CSV files.
- Familiarity with basic HTML is a plus.
- Excellent project management and coordination skills.
- Experience working with cross-functional teams and external partners.
- Collaborative team player
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Required Profile:
- Experience working with cross-functional teams and external agencies
- A solution-oriented, proactive mindset with strong attention to detail
- Ability to thrive in a fast-moving, multi-platform environment
- Bilingual (English/French) – essential for our global and local audience
- Bachelor's degree in digital marketing, Business, IT, or a related field
Why EXFO?
We’re not just building test and measurement solutions — we’re enabling smarter, faster networks that power everything from AI to 5G. At EXFO, you’ll join a team that values curiosity, collaboration, and clarity. You’ll work on meaningful platforms that drive real business value, and you’ll do it in a culture that celebrates initiative and impact.