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Technical Writer

Main locations: 

Quebec, Quebec, CA Ville Saint-Laurent, Quebec, CA

Job Type:  Full-time
Workplace type:  Hybrid
Offer number:  5210

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Job Summary:

We are seeking a dynamic and innovative Technical Writer to join our team in the telecommunications sector. The ideal candidate will combine technical expertise, creativity, and excellent communication skills to create engaging and user-friendly content across various platforms. You will collaborate with engineers, product managers, and marketing teams to deliver high-quality documentation, tutorials, and marketing materials, simplifying software usage and telecom concepts for a diverse audience.

Main Responsibilities:

Content Development:

Create, edit, and maintain technical documents such as user manuals, API guides, technical specifications, and FAQs.
Collaborate on the creation of engaging content for websites, blogs, social media, and marketing campaigns, showcasing the company's expertise and innovations.
Work with technical teams to gather information and translate complex concepts into clear and concise content for users.
Stay informed about emerging technologies, trends, and industry standards to ensure timely and efficient content delivery.
Participate in assessments to plan product releases and client readiness.
Be curious about leveraging AI tools for content generation.


Content Management:

Use modern content management systems (CMS) and documentation tools (e.g., Markdown, GitHub) to organize and maintain content repositories.
Implement search best practices to improve the visibility and reach of digital content.
Quality Assurance:

Ensure all written materials are accurate, consistent with the company's tone and style, and aligned with brand guidelines.
Perform regular updates to existing content to reflect changes in products, services, or industry standards.


Qualifications:

Degree in Communications, Technical Writing, Software, or a related field. Over 5 years of technical writing experience, preferably in the technology industry.
Proficiency with documentation tools (e.g., MS Word, Adobe FrameMaker, MadCap Flare) and multimedia editing software.
Solid understanding of SEO principles and content marketing strategies.
Excellent written and oral communication skills, with an eye for detail.
Ability to work independently and collaboratively in a fast-paced environment.


Preferred Skills:

Experience with Agile development processes.
Creative ability to transform technical details into compelling stories.
Comfortable with technology.
Why join us?

Be part of a visionary company at the forefront of technological innovation.
Enjoy a collaborative work environment offering opportunities for professional growth.
Competitive compensation, attractive benefits, and flexible work options.
Contribute to a company's digital transformation initiative.

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.

Thank you for your interest in EXFO!

Apply now »