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Solution Engineer / Ingenieur(e) - Solutions

Main locations: 

Remote Office, US Richardson, TX, US

Job Type:  Full-time
Workplace type:  Hybrid
Offer number:  3981

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

Job summary:


As a Solution Lead Engineer, you will be part of the Sales organization. Acting as the voice of the customer, facilitating the interworking between sales, product & development, engineering, and other internal resources in support of a positive customer experience. Your skills shall allow you to envision and create End-2-End solutions that leverage EXFO’s unique portfolio, solve key customer problems and increase the market share as a result by creating compelling product demonstrations and presentations, and provide feedback to the product development team to improve EXFO’s solutions and services.


What will you do: 

•    Own entire pre-sales technical cycle, including assisting sales manager in closing the sale.
•    Use technical and business writing skills used to respond to technical portions of new business proposals, e.g. RFP/RFI. 
•    Develop and deliver product presentations and/or demonstrations at customers, conferences, trade shows and other venues as required.
•    Provide relevant customer feedback to corporate: features, futures, issues, success stories, and competitive field intelligence. 
•    Provide Pre-Sales product Proof of Concept (POC) oversight to ensure client is successful with products and understands product capabilities. This includes planning, documenting, staging, installing, record upkeep and managing the POC process.
•    Own assigned accounts from an overall technical relationship and customer satisfaction perspective.

What are we looking for:


Technical Skills 

•    Familiar with network monitoring and/or test tools
•    Excellent Knowledge of optical physical layer testing (optical dispersion, optical spectral analysis).
•    OTDR Theory, Usage
•    knowledge of wireline test applications and technologies (Optical, Datacom, FTTx, SDH, Ethernet, etc.)
•    knowledge of RF fundamentals such as radiation pattern, beam forming, modulation scheme, multipath, ISI, interference hunting & field test, troubleshooting & problem analysis capabilities is advantageous.
•    Hands on implementation experience it’s an advantage.


Required aptitudes
•    Understands and is sensitive to the customers’ business requirements, is the customer advocate.
•    Excellent oral and written communication skills including the ability to prepare and deliver professional documents and presentations to all levels of an organization.
•    Strategic thinking and Customer focus
•    Autonomous, well organized, with strong prioritization skills
•    Strong work ethics and results-oriented

Must have
•    Bachelor of Science degree in Computer Science, Electrical Engineering, related technical studies and/or equivalent experience.
•    Between 5 to 10 years’ experience in technical environment, consulting/sales
•    Ability to write and speak English
•    Travel 40-60%
•    Authorization to work in the US 


Any other combination of experience/studies will be considered.



EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Thanks for your interest in EXFO

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