Apply now »

Application Engineer

Main locations: 

SELANGOR, MY

Job Type:  Full-time
Workplace type:  Remote
Offer number:  5231

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Job Summary

The Application Engineer is required to be a seasoned technology sales/pre-sales professional, with a techno-commercial mindset. This candidate should possess a strong knowledge of the end-to-end Value chain, both from a Data Center/Enterprise and TSP (Telecom Service Provider) perspective. The KRA of this position is to be a trusted advisor & pre-sales technical manager who can independently engage & manage the expectations of EXFO customers to address their testing & business needs of EXFO’s test & measurement soluions. Having a broad knowledge of the telecommunications network working/workflow be it Telcos/ISP/MSO will be advantageous. Candidate should be Visionary and Ambitious team player capable of working in highly competitive & challenging business environment. Candidate will be responsible for activities in SEA countries including Singapore, Malaysia, Indonesia, Philippines, Thailand and Vietnam.

 

What you’ll do

  • Candidate should have a strong customer-oriented approach
  • This position requires a person who can demonstrate strong knowledge, and understanding of the product line, can operate with minimal supervision, is a self-motivated person, fast learner, and is highly competent in developing business strategies for EXFO’s industry-leading Test and Measurment Solutions.
  • Contribute to achieving or exceeding the regional sales and business development objectives in collaboration with all concerned.
  • Support the sales team during the proposal phase of new/existing opportunities by providing pricing estimates, resource requirements, preliminary project timelines, SOW language, and acceptance test plans.
  • Candidate should own pre-sales cycle, including assisting sales in closing the sale, and business development objectives along with Regional Sales Managers.
  • Candidate should be a technical interface/ bridge between SEA customers, sales team and Product management team, product experts, post-sale support, R&D etc. from headquarters.
  • Developing and delivering product presentations at customers, conferences, and other venues as required.
  • Taking responsibility for effective deployment and adoption of demo equipment for field trials/ POC.
  • Ensure we have a fully documented customer profile for every opportunity where a quote is made and all relevant data in the CRM is up to date.
  • Provide post-implementation onsite troubleshooting assistance in support of the sales team as required.
  • Provide relevant customer feedback to corporate HQ: features, futures, issues, success stories, and competitive field intelligence

 

What we’re looking for

Technical skills

  • Exceptional Knowledge of Fiber testing methodologies, high-speed transmission 100G/400G & above, Optical spectrum, Fiber Monitoring and Wireless techncolgy testing.
  • Competent knowledge of reflectometry technology, ITU-T standards for transmission system testing.
  • Sound knowledge of transmission technologies such as SDH, OTN, WDM, SyncE & PTP, CPRI, Fiber Channel
  • Strong Knowledge in Fiber Optic Testing, PON, MPLS/IPVPN/Ethernet Technologies, DWDM
  • Strong Telecom/Wireless/Wireline experience
    • Telecom carrier - fixed line and wireless knowledge
    • Good understanding of open global specifications; 3GPP, 3GPP2 and respective products
    • ​​​​​​​Wireless protocols: 3G, 4G/LTE, 5G
  • Understading of SEA Telco Market + DC/Enterprise Market will be advantageous
  • Competent knowledge and experince of network testing tools and monitoring systems
  • Familiar with MS office tools, Visio project library, MS project tools.

 

Required aptitudes.

Customer Skills

  • Experience in Customer facing role.
  • Effective communication skills - oral and written, Presentation.
  • Combining Technical mindset with the understanding of customer Business requirements.
  • Customer advocate.
  • Capable of Cross-selling products and services.

 

General Aptitudes

  • Self-motivated with a strong team attitude 
  • Self-starter and able to communicate and interact with peers at all levels.
  • Ability to work in team environments and be part of the team.
  • Strong planning, organizational, and prioritization skills.
  • Process oriented.
  • Strong work ethic and integrity.
  • Operates with a high degree of professionalism.
  • Effective written and verbal communicator.
  • Demonstrates strong judgment and analytical skill.
  • Initiative and accountability.
  • Adaptable to change/flexible.
  • Innovative technical problem solver and out-of-the-box thinker.
  • Well organized and results oriented.

 

 

Experience Level

Pertinent experience: 5+ years of experience selling in consultative, direct sales, and team environments.

Experience working within direct and overlay sales environments.

 

Language requirements: Ability to competently read/write and speak English is mandatory; other local languages will be advantageous

Education:  Degree in Telecommunications, Engineering (Electronics) or equivalent. Business degree a definite asset

 

Travel: 50%

 

Any other combination of experience/studies will be considered.

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.

Thank you for your interest in EXFO!

Apply now »