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Account Manager

Main locations: 

Southampton, GB

Job Type:  Full-time
Workplace type:  Remote
Offer number:  2921

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

The EXFO Account Manager is a seasoned professional who has experience in supporting the sales efforts for high-value, IP-based, networking solutions at multiple levels within various fixed line and wireless telecommunications service providers.  Highly developed organizational and people skills are a must as you will be establishing and maintaining long-term relationships with large, high profile accounts. Skills and ability to sell professional services via Managed & Field Services are required.


The EXFO Account Manager will be focused on selling EXFO-Astellia Service Assurance solutions to telecom operators (Three UK) in this position.  

What you’ll do Sales Focus:

•    Sales of Service Assurance solutions and services into the defined accounts.

•    Prospect to identify and qualify new potential customers, including cold calling and development of leads through referral channels, to generate appointments and establish relationships.

•    Manage the pipeline of opportunities from current and prospective customers to ensure that sales goal can be met.  This includes qualification of opportunities within the pipeline, proper prioritization of activities, and management of time and commitments to ensure priority opportunities move through the sales cycle.

•    Complete all sales paperwork and reports promptly, thoroughly and accurately, to ensure company profitability and maximize our ability to deliver a high-quality solution and minimize potential problems or issues in service delivery or invoicing.

•     Maintain all sales resources and databases such that they are kept up to date and accurate.

•     Develop and maintain a broad background in core technology offerings, to ensure the ability to provide customer solutions and close sales opportunities as independently as possible.  Adapt to and quickly learn new technologies and products.

•     Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.

•    Respond to RFPs in close coordination with PLM’s to provide best positive response to all technical requirements.

Customer Focus:

•    Provide solution proposals and justification to suit customer needs.

•    Maintain close supportive relationships with focus accounts to ensure smooth acceptance of products.

•    Perform customer training when appropriate to ensure smooth acceptance of products.

•    Provide customized test plans and job aids to ensure smooth acceptance of products.

•    Assist in preparation and presentation of technology seminars to educate customers and potential customers on EXFO’s testing solutions.

Product Focus:

•    Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements.

•    Provide competitive intelligence – feature set, road map, pricing. Services Focus:

•    Understanding of operator processes, in deployment and maintenance.

•    How a contractor steers their customer demands.

•    Controls subcontractors etc.

•    Knowledge of business rational of outsourcing deals.  


What we’re looking for Technical skills 

•    Good knowledge of wireless and mobile technologies and analytics.

•    Experience from CRM tool (e.g. or C4C) and sales methodologies (e.g. Miller-Heiman, Solution Selling).


Required aptitudes

•    Demonstrated ability to work independently and meet goals is required.

•    Demonstrated ability and skills on selling professional services via outsourcing contracts for Managed & Field Services.

•    Strong interpersonal and communication skills, both oral and written, are required.

•    Personally motivated, aggressively goal-oriented focus required.  


Must have Pertinent experience: 10 years’ sales experience is required, preferably in a technical capacity.

Language requirements: Fluent in English. Other languages would be beneficial.

Education: Degree holder in Telecommunications, Engineering (Electronics) or equivalent.   

Travelling : Willing and able to travel, 60-70% of the time.

Any other combination of experience/studies will be considered.  

EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Thanks for your interest in EXFO

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