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Logistics Technician

Main locations: 

Southampton, GB

Job Type: 
Workplace type: 
Offer number:  4425

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

1. Undertake all tasks associated with the receipt of equipment requiring Customer Service actions (e.g. repair and calibration) and the receipt of service center inventory.
2. Book RMA’s and Inventory into SAP and ensure Inventory locations are up to date, all parts are numbered and easy to find.
3. Arrange for the timely dispatch of demonstration equipment to customers using the EXFO shipping tool.
4. Assist with customer service/new order shipping activities when called upon (e.g. covering for vacations and busy periods).
5. Assist with packing and unpacking of equipment associated with Customer Service Repair/Calibration units, EXFO Europe Ltd demonstration units, new equipment orders (when required) and all general goods receipts and dispatches.
6. Maintain the ‘daily unit receipt log’ (DURL) on excel software listing details of all equipment returned for repair/calibration.
7. Maintain the ‘proof of delivery’ schedule on excel and contacting couriers by telephone to resolve any customer delivery issues. Scan POD’s and Job Cards into SAP.
8. Ensuring full adherence to the QMS and proposing improvement and development of these systems where possible.
9. Complying with the Company’s Employment, Quality, Health & Safety, IT and Security policies.

This Job Description indicates, broadly, the duties of this position. It should be noted that the job title nor this Job Description limits the duties of this position and the company may require you from time to time to do any other duties within your capacity. This document is not a Contract of Employment.

What we’re looking for • Qualifications associated with the use of databases (e.g. SAP), management of Demo equipment stocks, manual handling of electronic equipment are desirable
• At least 2 years experience in a modern and progressive manufacturing/service environment.
• Experience in using databases, entering data accurately and proficiently.
• Experience of working within a Total Quality Management environment, specifically BS EN 9001.


Must have

• Very good computer literacy and understanding of databases, email and spreadsheets.
• Good verbal and written reporting skills.
• Good ability to understand packing requirements and taking measurements accurately of size and weight. • Good general fitness is required, as some controlled lifting is part of the job. The ability to understand and observe proper Health and Safety practices is essential.
• Excellent attention to detail to produce a high-rate of ‘right-first-time’ results in all work.
• Ability to learn new skills and assimilate new technologies and ideas rapidly.
• Ability to work to ambitious deadlines and under pressure and maintain a positive attitude at all times.

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at


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