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Senior Repairs Technician

Main locations: 

Southampton, GB

Job Type:  Full-time
Workplace type:  On site
Offer number:  4681

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Job summary :

Under the supervision of the Group Manager, the Repair Technician's main role is to analyze, repair and calibrate units that have been returned for repair. In some cases, the Repair Technician will also provide estimates and offer alternatives or make suggestions to customers via our Customer Service or Technical Support personnel.

The Repair Technician will also be responsible for documenting the repairs he/she has made, as well as ensuring that applicable repair procedures are followed, that units are returned within the appropriate timeframe, and that customers are satisfied with the repair/calibration service.

When required, the technician will also be expected to perform any other task related to this position.

 

 

What we’re looking for 

Requirements :

-Knowledge of optical and electronic components

-Excellent understanding of analogue and digital electronic circuitry and technologies

-Capability to quickly and efficiently diagnose the cause of faults in electronic and electro-optical equipment

-Knowledge of SAP, Excel, Word and Windows will be considered assets

 

Technical competencies :

-Customer-, action-, and results-oriented

-Good analytical skills

-Thoroughness

-Highly responsible

-Good communication skills (oral and written)

-Proactive

-Self-sufficient

-Ability to work with others

 

Other competencies :

-Appropriate training in electronics and/or optics or equivalent experience

-At least one years' experience in a similar position

-Language requirements: English (written and spoken)

 

This is a permanent position.

 

           

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.

Thank you for your interest in EXFO!

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