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Coordinator - Equipment

Main locations: 

Spring, TX, US, 77386

Job Type:  Full-time
Workplace type:  On site
Offer number:  5143

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Job summary 

As an Equipment Coordinator you will:

 

  • Be required to be onsite in the Houston office full-time Monday to Friday
  • Manage the SPUN inventory (spare test equipment reserved for specific customers) to reduce customer downtime while equipment is being repaired.
  • Ensure the quality of loaner equipment by arranging regular maintenance within the service center team.
  • Manage equipment and accessory inventory levels and make recommendations to reduce costs related to slow moving items.
  • Manage communication between our USA sales team and customers to schedule and follow up on loaner equipment.
  • Coordinate and schedule the loaning of equipment with the sales team, trade shows, and customers.
  • Perform basic tests of the equipment, check software version, and inspection of accessories prior to shipping to ensure that the customer will be able to use the equipment as expected.
  • Complete shipping request applications.

 

This Job Description indicates, broadly, the duties of this position. It should be noted that the job title nor this Job Description limits the duties of this position, and the company may require you from time to time to do any other duties within your capacity. 

 

What we’re looking for 

  • Inventory management knowledge (an asset)
  • Understanding of telecom test and measurement equipment (an asset)
  • Experience with the use of ERP (experience with SAP is an asset)
  • Knowledge of EXFO products and operation would be an asset
  • Proficiency with computer literacy and understanding of databases, email, and spreadsheets.
  • Good verbal and written reporting skills.
  • Excellent attention to detail to produce a high-rate of ‘right-first-time’ results in all work.
  • Ability to learn new skills, technologies, and ideas rapidly.
  • Ability to work within deadlines and under pressure while always maintaining a positive attitude.

 

Required Aptitudes

  • Organized and versatile
  • Autonomy, attention to detail, and accuracy
  • Strong sense of responsibility
  • Able to manage multiple tasks simultaneously
  • Customer, action, and results-oriented
  • Ability to work as part of a team

 

Requirements

  • Relevant experience: Minimum 2-3 years of electronic test equipment service experience
  • Minimum 1-2 years customer service experience.
  • Language requirement: English (spoken, reading, writing)
  • Education: minimum College in electronics or business program or related field

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.

Thank you for your interest in EXFO!


Nearest Major Market: Houston

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