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Solutions Specialist / Specialiste solutions

Main locations:

Ville Saint-Laurent, Quebec, CA

Job Type: Full-time

Workplace type: Hybrid

Offer number: 5052

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Position Overview:

We are seeking a dynamic and hands-on Solution Specialist to join our DevOps team with a strong focus on operations. This role is ideal for someone who thrives at the intersection of customer engagement, technical troubleshooting, and solution delivery. You will serve as a key point of contact for customer support, understand and translate customer use cases into actionable solutions, and contribute directly to onboarding and professional services activities.

Key Responsibilities:

Customer Engagement & Support
- Act as the primary operational point of contact for customer support and escalations.
- Understand customer use cases and translate them into technical requirements and solutions.
- Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution.
Operational Excellence
- Lead troubleshooting efforts for complex issues across infrastructure, deployment pipelines, and production environments.
- Monitor system health and performance, proactively identifying and resolving potential issues.
Professional Services & Onboarding
- Drive customer onboarding processes, ensuring smooth transitions and successful adoption of services.
- Deliver technical enablement sessions and documentation tailored to customer needs.
Collaboration & Leadership
- Work closely with development, QA, and product teams to ensure operational readiness of new features.
- Mentor junior team members and contribute to the evolution of DevOps best practices.

Qualifications:

Proven experience in a DevOps or operations-focused role, ideally in a customer-facing capacity.
Strong troubleshooting skills across cloud infrastructure, CI/CD pipelines, and application monitoring.
Excellent communication and interpersonal skills with a customer-first mindset.
Experience with onboarding, professional services, or technical account management is a plus.
Familiarity with tools such as Kubernetes, Docker, Terraform, Azure/AWS/GCP, and observability platforms.
Strong understanding of network deployment, network build qualification, and testing.

Must Have:

Relevant experience: 5 years minimum as a support or system engineer.
Language requirement: Fluent in French and English, another language would be a plus.
Degree in Telecommunications, Engineering, Computer Science or equivalent.

Available to travel
Any other combination of experience/studies shall be considered.

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com.

Thank you for your interest in EXFO!